topic Re: Porter Number not working in Get Support

Porter Number not working

llangille — Thu, 23 Jan 2025 18:09:56 GMT

Ported from Eastlink yesterday but now not connecting to Public Mobile. Like eSIM not registering?

Re: Porter Number not working

Phil_Adelphus — Thu, 23 Jan 2025 17:24:29 GMT

@llangille Did you reply Yes to the SMS from Eastlink authorizing the port, within 90 minutes of receiving it? Does your Eastlink sim still work?

Re: Porter Number not working

llangille — Thu, 23 Jan 2025 17:29:25 GMT

Answered yes to Eastlink and Eastlink not working. Confirmed with Eastlink account is closed

Re: Porter Number not working

Phil_Adelphus — Thu, 23 Jan 2025 18:27:38 GMT

@llangille Probably best to contact Public Mobile customer service, if you can open a ticket at the chat icon bottom right of this page that's the preferred way but if that doesn't work for you, send a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right of this page or tap your avatar to check messages if you don't see an envelope

Re: Porter Number not working

BKNS27 — Thu, 23 Jan 2025 19:57:35 GMT

@llangille

Try rebooting your phone by powering off then back on and see if that helps.

Re: Porter Number not working

MG74 — Thu, 23 Jan 2025 22:03:17 GMT

Try scanning the QR code in the welcome email from Public Mobile and then restarting your phone