topic New eSiM past Fongo Number in Get Support

New eSiM past Fongo Number

MJM7 — Thu, 23 Jan 2025 18:10:48 GMT

Hi all, I paid for a plan and ask Public mobile to keep my former number which was virtual from Fongo. After a day I still neither have heard from them whether they were successful in getting my number transferred nor I can receive calls or send text msg. What is the link for private message to customer service? Thanks for help

Re: New eSiM past Fongo Number

hTideGnow — Thu, 23 Jan 2025 17:05:14 GMT

hi @MJM7

this is normal. Moving number from VoIP provider, which Fongo is, take 3 to 7 business days. So, you still have couple days to wait

Re: New eSiM past Fongo Number

Phil_Adelphus — Thu, 23 Jan 2025 17:18:31 GMT

@MJM7 voip services like Fongo are considered landline for porting purposes, so porting takes days rather than hours. Your Fongo account should still be working in the meantime. Once it isn't then your number should be with Public Mobile. If it hasn't happened in another few days then the link for contacting PM customer service is as below, although they prefer that you open a ticket at the chat icon bottom right of this page if possible.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New eSiM past Fongo Number

ORNGNBLK — Thu, 23 Jan 2025 17:19:00 GMT

@MJM7 further to @hTideGnow 's answer, after you've waited the given time period and find you still have no service, you can message PM agent using the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437