topic Texts sent as pre ported number in Get Support

Texts sent as pre ported number

pepina — Thu, 23 Jan 2025 18:05:55 GMT

I ported my account a while ago but recently my contacts said my number was incorrect. They were receiving them as the temp number you receive when signing up for public. When I check my phone number in the public app it shows correctly, can anyone help?

Re: Texts sent as pre ported number

BKNS27 — Thu, 23 Jan 2025 15:13:13 GMT

@pepina

It sound like porting is not completed. Best to contact a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Or submit a ticket on Chatbot.

Re: Texts sent as pre ported number

will13am — Thu, 23 Jan 2025 15:14:00 GMT

@pepina , is the account you have with the old provider still active? Is it possible the number transfer did not complete?

Re: Texts sent as pre ported number

Dunkman — Thu, 23 Jan 2025 15:30:45 GMT

@pepina

More details would be helpful.

How long ago did you port over? Did you respond "yes" to your original mobile company port request text?

Are you able to receive phone calls and/or texts to your original ported number?

Re: Texts sent as pre ported number

pepina — Thu, 23 Jan 2025 17:24:07 GMT

I ported back in December, everything went through perfectly. I can receive and make calls just fine with my old number, it's texts that send from the previous number.

Re: Texts sent as pre ported number

computergeek541 — Thu, 23 Jan 2025 18:07:18 GMT

@BKNS27 wrote:
@pepina
It sound like porting is not completed. Best to contact a CS_Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Or submit a ticket on Chatbot.

Porting not being complete wouldn't cause this. Public Mobile automatically assigns the number being ported to the Public mobile account before they even check if the porting information is valid. This happens even before nubmer porting is done.