topic Re: Forbidden A1 in Get Support

Forbidden A1

MoeinAbtahi — Wed, 22 Jan 2025 23:57:34 GMT

I recently transferred my number from Virgin to Public Mobile. After activating my number with Public Mobile, I can no longer access my account. Every time I log in, I only see the "Forbidden A1" error message and nothing else.

Could you please help me resolve this issue?

Re: Forbidden A1

hairbag1 — Thu, 23 Jan 2025 00:11:12 GMT

@MoeinAbtahi

you were to leave old sim in your cell to be able to receive text confirming your port request. Did you reply YES to that message ?

clipped from Help Files...

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Re: Forbidden A1

MoeinAbtahi — Thu, 23 Jan 2025 00:17:38 GMT

Yes, everything is set up, and my eSIM with Public Mobile is working fine. The only issue I’m facing now is with my Public Mobile account.

Re: Forbidden A1

hairbag1 — Thu, 23 Jan 2025 00:19:43 GMT

@MoeinAbtahi

ok, use this link to message Customer Support to help set up your new account....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Forbidden A1

MoeinAbtahi — Thu, 23 Jan 2025 00:24:05 GMT

Thank you!

Re: Forbidden A1

BKNS27 — Thu, 23 Jan 2025 02:12:06 GMT

@MoeinAbtahi

Try clearing the cache on your browser before login and see if that helps.