topic Re: Error message after app upgrade in Get Support

Error message after app upgrade

Victorchong811 — Wed, 22 Jan 2025 22:46:29 GMT

Has anyone experienced a log in issue using IOS with the January 22, 2025 app upgrade? After the upgrade I enter my password and go through the 2 stage authentication process. Then I get the error message "ERROR Something went wrong. Please try again".

I closed the app and tried it again 3 more times yet I get the same error message.

No issues going through my PC.

Re: Error message after app upgrade

Terryscell — Wed, 22 Jan 2025 23:03:51 GMT

Perhaps turn phone off and on again, or clear cache?

Re: Error message after app upgrade

Meow — Wed, 22 Jan 2025 23:05:24 GMT

Did you try to uninstall and install app again?

Re: Error message after app upgrade

Victorchong811 — Wed, 22 Jan 2025 23:13:36 GMT

tried it but didn't work

Re: Error message after app upgrade

hTideGnow — Wed, 22 Jan 2025 23:33:01 GMT

hi @Victorchong811

do you have another Apple device to test?

if not, please use the browser for now

but also make sure you have the latest iOS

Re: Error message after app upgrade

Victorchong811 — Wed, 22 Jan 2025 23:54:48 GMT

No other IOS devices available so it will have to be my PC for now. I do have the latest IOS version.

Re: Error message after app upgrade

Victorchong811 — Thu, 23 Jan 2025 19:32:19 GMT

Seems the error log in issue has been resolved today.

Thanks