topic Re: Block extra data add on in Get Support

Block extra data add on

Kagale5131 — Wed, 22 Jan 2025 21:18:12 GMT

Hello! My 14 year old racked up $1200 of extra data by simply relying “yes” when public mobile would send him a text asking if he wanted to get more data. Obviously they send it to his phone number not mine. Is there a way I can prevent this from happening? Like have public mobile NOT send him texts to add more data? Email is mine and credit card is mine. Thank you

Re: Block extra data add on

kb_mv — Wed, 22 Jan 2025 21:28:32 GMT

@Kagale5131 I would remove the CC from the account. You need to ask customer service to do it from his account. Minor inconvenience of needing to manually add funds. Put the onus on him to remind you that subscription renewal is coming up. As for whether or not you can opt out of those SMS's, contact customer service from his account, asking if it is possible to not get the offers sent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Block extra data add on

BKNS27 — Wed, 22 Jan 2025 21:37:28 GMT

@Kagale5131

I recall You can reply with STOP to the text on his phone.

Or you can contact a CS_Agent not to send anymore text.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Block extra data add on

Kagale5131 — Wed, 22 Jan 2025 21:44:18 GMT

Thank you! That is a great idea!

Re: Block extra data add on

Kagale5131 — Wed, 22 Jan 2025 21:44:41 GMT

Thanks. I will email them for sure.

Re: Block extra data add on

computergeek541 — Wed, 22 Jan 2025 22:36:40 GMT

unnecessary repetition