topic Re: Wrong subscription in Get Support

Wrong subscription

Blossom333 — Wed, 22 Jan 2025 20:46:31 GMT

I am new to public. Just signed up for Canada Mexico US plan and when I reach US it shows me only Canada. And I don’t see the deal for $29 anymore what do I do

Re: Wrong subscription

Phil_Adelphus — Wed, 22 Jan 2025 20:54:18 GMT

@Blossom333 Where does it show you only Canada? You're in the US now, can you make phone calls, texts, use data? You won't see the $29 in your plan offers if you already have it.

Re: Wrong subscription

Blossom333 — Wed, 22 Jan 2025 20:55:03 GMT

No I can’t do any of that

Re: Wrong subscription

Blossom333 — Wed, 22 Jan 2025 20:57:05 GMT

this is what it shows me. I am stranded at the airport as I have wifi here

Re: Wrong subscription

Phil_Adelphus — Wed, 22 Jan 2025 20:57:46 GMT

@Blossom333 For data, do you have data roaming turned on? For voice calls, what phone do you have, they don't all work in the USA. Make sure the phone is set to 4G/LTE, and it should connect to AT&T, T-Mobile or Verizon if you do have the plan. If still nothing working, contact customer service, probably the easiest way is to private message them using t his link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Wrong subscription

Blossom333 — Wed, 22 Jan 2025 21:00:31 GMT

The link shows I don’t have the plan. And now I don’t see the plan to change the subscription but my friends can see the plan 🥺

Re: Wrong subscription

Phil_Adelphus — Wed, 22 Jan 2025 21:00:53 GMT

@Blossom333 OK so it looks like you got mixed up with the two $29 plans and picked the wrong one. You can try contacting customer service but they can take a while to respond, or you can go to "change subscription" and change to the US-Canada-Mexico plan and select "change now" which will lose you the cost of your current plan but depends if you want to wait for customer service or not. But if you don't see that plan any longer in your account then you will need customer service.

Re: Wrong subscription

Blossom333 — Wed, 22 Jan 2025 21:02:25 GMT

Ok thanks. I am willing to switch and I know I will lose all the money as I just signed up but I don’t see that plan anymore 😞

thanks for sending the link. I just messaged

Re: Wrong subscription

Phil_Adelphus — Wed, 22 Jan 2025 21:03:21 GMT

@Blossom333 And now I don’t see the plan to change the subscription

I guess because it's the same cost as what you have. A more expensive option would be to go into your account and buy a US roaming add on, but they only last 15 days. It would get you up and running though.