topic I need a refund in Get Support

I need a refund

Chrisk123 — Wed, 22 Jan 2025 19:48:58 GMT

I purchased a subscription, but I ended up subscribing with a different provider.

I never got a SIM or used by subscription on any device. is it possible to get a refund?

AK32 — Wed, 22 Jan 2025 19:59:20 GMT

Hi there, you can request a refund, but typically PM does not do refunds so it will be up to customer supports discretion. If you are kind and ask politely, they may help, but there is no guarantee. You can message them to ask here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

colleeno — Wed, 22 Jan 2025 21:33:25 GMT

Because you did not activate a plan, Public Mobile will refund what you paid. Message them using the link supplied in @AK32‘s comment.