topic Re: Sim card in Get Support

Sim card

Sarken — Mon, 20 Jan 2025 20:07:03 GMT

SIM card not supported in my iPhone 16 pro max

Re: Sim card

dwh1 — Mon, 20 Jan 2025 20:11:35 GMT

@Sarken US-purchased phone don’t him SIM trays so you’ll need to get an eSIm instead. You can get one via the Public Mobile spp - either when you are signing up, or if you’re already a member by going to Account and then Purchase SIM Card.

Re: Sim card

AK32 — Mon, 20 Jan 2025 20:16:22 GMT

your phone may be locked to another carrier, have you checked that it is unlocked?
did you purchase the phone in Canada?

Re: Sim card

Sarken — Mon, 20 Jan 2025 20:16:53 GMT

Physical sim was purchased from public mobile and is not compatible with my iPhone 16 pro max. Tried to buy an eSIM but option not available on the app so tried on website but was redirected back to the app and so the circle continues

Re: Sim card

computergeek541 — Mon, 20 Jan 2025 20:18:20 GMT

Re: Sim card

Sarken — Mon, 20 Jan 2025 20:41:56 GMT

It’s with public mobile

Re: Sim card

computergeek541 — Mon, 20 Jan 2025 20:43:58 GMT

Re: Sim card

computergeek541 — Mon, 20 Jan 2025 20:47:46 GMT

Re: Sim card

Sarken — Wed, 22 Jan 2025 18:34:11 GMT

Purchased in Canada. This is getting ridiculous, how many times must I explain my situation. I’m seriously considering just going back to Bell.

Re: Sim card

hTideGnow — Wed, 22 Jan 2025 18:36:07 GMT

hi @Sarken

no need to go back to Bell. We are better here 🙂

have you opened a ticket with PM support yet? If not, check with them and they will be able to sort it out.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sim card

Sarken — Wed, 22 Jan 2025 18:38:00 GMT

No reply from cm_agent since yesterday

Re: Sim card

hTideGnow — Wed, 22 Jan 2025 18:39:17 GMT

hi @Sarken

messsage them back again now.

and important part is check the Community inbox for their reply