topic Re: Buying U.S. roaming in Get Support

Buying U.S. roaming

Dave_Butt141 — Wed, 22 Jan 2025 18:29:59 GMT

Hello..help! I am trying to buy U.S. roaming 15 day talk, text, data. Usually $30+ tax.

I just finished my last 15 day same pkg yesterday but are having great difficulty today

buying a new 15 day roaming. When I select it, it adds funds & then I try to purchase my 15 day but does not seem to purchase. I even checked Usage Breakdown & it shows 0 / 15 days left?

Re: Buying U.S. roaming

hTideGnow — Wed, 22 Jan 2025 18:32:04 GMT

HI @Dave_Butt141

yes, usually you need to wait 24 hours before you can re-buy the same roaming addon .

you will probably need support agent's help to sort this out. Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Buying U.S. roaming

AK32 — Wed, 22 Jan 2025 18:37:13 GMT

There is a time limit from when you can re-buy the same add on, you may have to wait 24hrs and then try again.