topic Re: lost email in Get Support

lost email

gentlejohn096 — Sun, 19 Jan 2025 19:32:53 GMT

we lost my wives email we used to register her phone and we need it to port her number who can we call or what can we do to get this off her account

Re: lost email

hTideGnow — Sun, 19 Jan 2025 19:36:05 GMT

the service still active? if it is, you can still use the email address to login My Account and have the 2FA code sent to the phone, then you can get the account number from the Profile page on My Account or Account page on the app

but if you cannot login at all, then you need support to help, , you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

And a reminder, your PM account must be active to port out the number

Re: lost email

computergeek541 — Sun, 19 Jan 2025 21:07:23 GMT

unnecessary repetition

Re: lost email

gentlejohn096 — Tue, 21 Jan 2025 15:55:42 GMT

yes its still active problem is we dont rem what email we used

Re: lost email

hTideGnow — Tue, 21 Jan 2025 15:59:51 GMT

hi @gentlejohn096

have you opened ticket with PM support yet?

Re: lost email

gentlejohn096 — Wed, 22 Jan 2025 16:58:32 GMT

Yes and they are telling us to log into this account which is mine not hers but we are changing providers enough run around for us