topic Re: cant make a phone call - in Get Support

cant make a phone call -

Farzi — Wed, 22 Jan 2025 16:09:17 GMT

I have a Canada us 30 subscription. but when i tried to make a call it, i get a voice message indicating i have reached my minutes limit, even through i have unlimited talk and text. any insight?

Re: cant make a phone call -

TheSterlinger — Wed, 22 Jan 2025 16:12:26 GMT

Are you currently in Canada? Did you reboot phone? Is your account active?

Re: cant make a phone call -

Phil_Adelphus — Wed, 22 Jan 2025 16:14:34 GMT

@Farzi Do you mean you have a Canada-US $30 plan, or do you have the $30 talk text and data roaming add on? Where are you calling to and from?

Re: cant make a phone call -

Farzi — Wed, 22 Jan 2025 16:17:11 GMT

Yes, I am in Canada. I rebooted the phone. The account is active and no fund is owing.

Re: cant make a phone call -

Farzi — Wed, 22 Jan 2025 16:18:02 GMT

I have Canada, US $30 plan. The account is active. I am currently in Canada. No fund is owing

Re: cant make a phone call -

Phil_Adelphus — Wed, 22 Jan 2025 16:19:09 GMT

@Farzi Are you trying to call within Canada, or somewhere in the USA?

Re: cant make a phone call -

Farzi — Wed, 22 Jan 2025 16:19:47 GMT

Text messaging and data is working. I just Cannt make any phone calls. It tell me i have reached my minutes limit

Re: cant make a phone call -

Farzi — Wed, 22 Jan 2025 16:22:01 GMT

within canada

Re: cant make a phone call -

Phil_Adelphus — Wed, 22 Jan 2025 16:25:33 GMT

@Farzi Can you receive calls? Again, where is it you are calling to, Canada or the US? What phone do you have?

Also check for outages https://www.telus.com/en/outages

Re: cant make a phone call -

Phil_Adelphus — Wed, 22 Jan 2025 16:27:18 GMT

@Farzi Try turning airplane mode on, wait a minute, turn it off again and try making a call. If that doesn't work reset network settings (not factory reset as that will wipe everything). If it still doesn't work contact customer service at the chat icon bottom right of this page and submit a service ticket. Edit you could also try restarting the phone. Also check for outages here https://www.telus.com/en/outages (I added that link to the wrong post before)

Re: cant make a phone call -

TheSterlinger — Wed, 22 Jan 2025 16:29:54 GMT

The phone is probably cold 🥶. Try the suggestions and wait a few minutes and try again after 10 minutes. Sometimes it's just temporary glitch.

Re: cant make a phone call -

Farzi — Wed, 22 Jan 2025 16:39:09 GMT

Thank you for the suggestions. I did try all of the above and for good measure, i also restarted the phone. It did not work. I have submitted a ticket to customer support. Hopefully they can sort it out. Thanks again.