topic Re: login passcode in Get Support

login passcode

Ying20109 — Tue, 21 Jan 2025 22:48:53 GMT

I got new phone. I try to login my account to buy esim card. It is two step authorization. I have email

passcode. But, I cannot access phone passcode because I don't have access to phone now. Can someone

help solve this issue? Thanks.

Re: login passcode

slusagm — Tue, 21 Jan 2025 22:57:13 GMT

what you meant by the. phone passcode?

if 2FA code sent to email, it is good. If phone screen unlock code, we cannot provide you

Re: login passcode

Yummy — Tue, 21 Jan 2025 23:17:57 GMT

Redirect 6-digit code to receive by email:

To complete registration with PM you have to use an app.

Re: login passcode

BKNS27 — Tue, 21 Jan 2025 23:35:29 GMT

@Ying20109

Do you mean your phone passcode or the 2FA code?

If it is the phone passcode, it is your phone security settings and not a PM issue.

Re: login passcode

Ying20109 — Wed, 22 Jan 2025 03:11:21 GMT

I only have two options text and voice message.

Re: login passcode

slusagm — Wed, 22 Jan 2025 03:15:18 GMT

if you have the voice mail pin, choose that and call yourself from another phone to retrieve the code via voicemail

or your last resource is to ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: login passcode

Ying20109 — Wed, 22 Jan 2025 03:17:31 GMT

It is 2 FA code, one send to email which I could use, the other one send to my phone number which I don't have esim card and cannot receive. I have tried resend , but it only provide text/voice mail. Please help me to solve it. I cannot use my phone for two days now.

Re: login passcode

Ying20109 — Wed, 22 Jan 2025 03:20:20 GMT

I have messaged them since yesterday. They provide almost zero help except let me login under incognito windows. I tried many times, it did not work.