topic Re: Public Mobile Service in Get Support

Public Mobile Service

Kenny99 — Wed, 22 Jan 2025 00:29:10 GMT

My Public Mobile service stopped working last October 2024. I can no longer get into my account to make a payment. How do I get my service back, January 21, 2025.

Re: Public Mobile Service

hairbag1 — Wed, 22 Jan 2025 00:33:38 GMT

@Kenny99

if your account was suspended for 90 days or more...it's been deactivated. Now you need a new sim to start a new account but use a different email address.

Re: Public Mobile Service

eddieO — Wed, 22 Jan 2025 00:35:54 GMT

@Kenny99 if it's been 90 days or more you will have lost your number. If you think you might be under 90 days you haven't got time to waste, reach out to a support agent immediately to see if they can activate your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Public Mobile Service

Kenny99 — Wed, 22 Jan 2025 00:58:40 GMT

But I don't have another email address. Do you know why my service stopped for no apparent reason?

Re: Public Mobile Service

hairbag1 — Wed, 22 Jan 2025 01:02:19 GMT

@Kenny99 wrote:
But I don't have another email address. Do you know why my service stopped for no apparent reason?

after 90 days Suspended..your account is deactivated automatically. You should try to log in to your account to see if you're able to pay and resume service. Otherwise...you need to start all over again with a new sim. You need a different email address but if use gmail...you can use an alias.

Re: Public Mobile Service

Phil_Adelphus — Wed, 22 Jan 2025 01:11:38 GMT

@Kenny99 Do you know why my service stopped for no apparent reason?

Just a guess but auto-pay fails sometimes and that will suspend your account until it closes after 90 days of non-payment. But we're just customers and can't see what happened, you would need to contact customer service as suggested.

Re: Public Mobile Service

BKNS27 — Wed, 22 Jan 2025 02:31:14 GMT

@Kenny99

Call 1-855-4PUBLIC and check your status of your account. If it indicates Suspended, you can reactivate your service/account before 90 day window by making a manual payment with CC or vouchers.

Vouchers can be purchased from 7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples.

If it is Closed then too bad, you account is closed SIM will stop working and your number will be returned to the carrier you got your number from.