topic Re: Does unsubscribing cancel my phone plan? in Get Support

Does unsubscribing cancel my phone plan?

bobca420 — Tue, 21 Jan 2025 17:11:51 GMT

I just signed up with Public Mobile, but I wanted to disable the subscription feature and just top up my phone manually. When I go into settings and try to disable the subscription, it makes it sound like I’m getting rid of my whole plan. They say that without payment, my account will be suspended and cancelled after 90 days of no service.

Re: Does unsubscribing cancel my phone plan?

hTideGnow — Tue, 21 Jan 2025 17:15:54 GMT

hi @bobca420

unsubscribe won't cancel your plan, it just turn off autopay and the plan won't renew after the end of the current cycle

from the first day of suspension, you have 90 days to come back and renew or you will lose your phone number and account closed

Re: Does unsubscribing cancel my phone plan?

Phil_Adelphus — Tue, 21 Jan 2025 18:08:18 GMT

@bobca420 It would be clearer if the "a few questions" included the option to say you're going to pay manually. I guess that would come under "other"! Unsubscribing doesn't get rid of the whole plan but it's easy to interpret it that way.

Re: Does unsubscribing cancel my phone plan?

colleeno — Tue, 21 Jan 2025 21:24:14 GMT

@bobca420

Be aware that Public Mobile plans are 30 days, not monthly, so make sure your manual payments follow that schedule.

Re: Does unsubscribing cancel my phone plan?

bobca420 — Wed, 22 Jan 2025 03:21:51 GMT

@Phil_Adelphus So it will just let me top up manually? Even if I accidentally miss my anniversary date, I can still top up a day or two late?

Re: Does unsubscribing cancel my phone plan?

slusagm — Wed, 22 Jan 2025 03:25:41 GMT

one or two days late means you have no service for those days. PM is prepaid and you have to pay first

and don't let plan suspended for 90 days or account will be closed permanently