topic Re: 5G service in Get Support

5G service

LinKinney — Tue, 21 Jan 2025 17:07:56 GMT

I upgraded my account several months ago. I am not getting 5G service

Re: 5G service

hTideGnow — Tue, 21 Jan 2025 16:17:09 GMT

HI @LinKinney

what phone do you have?

and go to network mode and try changing to 5G and see if it connects. if so, try Automatic

Re: 5G service

slusagm — Tue, 21 Jan 2025 16:18:04 GMT

is your network mode set to 3G or 4G? try Automatic and 5G

Re: 5G service

Phil_Adelphus — Tue, 21 Jan 2025 16:31:54 GMT

@LinKinney In addition to what's already said, your phone has to be capable and you have to be where there is 5G coverage. I have a 5G capable phone but at home its always shows LTE, but I do get 5G when out and about. What speed does your phone actually say at the top?

Re: 5G service

BKNS27 — Tue, 21 Jan 2025 16:34:10 GMT

@LinKinney

Is your phone 5G compatible? Older phone are not 5G compatible so what is the make and model of your phone so we can check for you.

Re: 5G service

LinKinney — Tue, 21 Jan 2025 19:07:07 GMT

I have an iPhone 11

Re: 5G service

Phil_Adelphus — Tue, 21 Jan 2025 19:09:46 GMT

@LinKinney iPhone 11 is not a 5G phone, only iPhone 12 and newer can do 5G. But you should still get good enough speeds on LTE with a 5G plan. I've got almost up to the 5G cap on LTE with my iPhone.