topic How to get refund in Get Support

How to get refund

Ummmmm — Tue, 21 Jan 2025 15:34:24 GMT

Hi, I signed up and never got a SIM. No one is responding to my requests for service, what am I meant to do?

Re: How to get refund

Phil_Adelphus — Tue, 21 Jan 2025 14:29:55 GMT

@Ummmmm Some sims likely got stuck during the postal strike. How long ago did you order it? They can also be purchased at corporate Telus/Koodo stores ($10) or from Amazon ($4.99). You can either do it and try to get reimbursed, or ask customer service first to be sure. If you are not having any luck with the chatbot them send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right of this page or tap your avatar for messages if you don't see an envelope. You will need to make contact with them even if you still just want a refund.

Re: How to get refund

hairbag1 — Tue, 21 Jan 2025 14:30:22 GMT

@Ummmmm

use this link to message Customer support to confirm if the sim was sent. Usually takes 1 to 3 weeks for delivery. Get to Mobile Klinik in your area and buy a sim.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

edited spelling

Re: How to get refund

hTideGnow — Tue, 21 Jan 2025 14:29:52 GMT

hi @Ummmmm

when you placed the order? Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one