topic Re: Port a phone number manually in Get Support

Port a phone number manually

Pal-wa — Tue, 21 Jan 2025 08:40:23 GMT

How do I manually port my phone number from public mobile to freedom? My SIM card was thrown out

Re: Port a phone number manually

hairbag1 — Tue, 21 Jan 2025 04:54:45 GMT

@Pal-wa wrote:
How do I manually port my phone number from public mobile to freedom? My SIM card was thrown out

Well that's gonna be a problem as you need your PM account to be active so they can send you a message to confirm the port request. Use this link to message Customer Support to see if they can help out...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port a phone number manually

Laurie15 — Tue, 21 Jan 2025 04:54:51 GMT

To port your phone number from Public Mobile to Freedom Mobile, you can request a transfer through Freedom Mobile's customer care or at a Freedom Mobile store. You can also request a transfer when you create a Freedom Mobile account.

Re: Port a phone number manually

BKNS27 — Tue, 21 Jan 2025 09:13:21 GMT

@Pal-wa

Your option is to purchase a new SIM or eSIM and Change Your SIM Card in the Account tab since Freedom is not part of Telus. If it was Koodo or Telus then a manual confirmation is possible.

Also your PM account must be active to confirm and complete the porting process.

If you don’t want to purchase a SIM/eSIM then just pick a new number from Freedom.

Re: Port a phone number manually

computergeek541 — Tue, 21 Jan 2025 09:14:24 GMT

@Laurie15 wrote:
To port your phone number from Public Mobile to Freedom Mobile, you can request a transfer through Freedom Mobile's customer care or at a Freedom Mobile store. You can also request a transfer when you create a Freedom Mobile account.

The above doesn't answer the customer's question. Performing the above steps won't work as number porting to Freedom would fail in this situation.