topic Network, Problems in Get Support

Network, Problems

Curiousgeorge71 — Tue, 21 Jan 2025 04:20:29 GMT

Is anyone else having issues with the network? My issue is not being able to make or receive calls and texts. If so, how to fix the problem?

Re: Network, Problems

shaarky — Tue, 21 Jan 2025 04:34:45 GMT

i've had no signal for 2 hours now. Cannot receive any calls or call out. When someone calls me it rings on their end but i get nothing. My iphone just got SOS.

Re: Network, Problems

hairbag1 — Tue, 21 Jan 2025 04:52:02 GMT

@Curiousgeorge71

use this link to see if there's a reported outage near you....

https://istheservicedowncanada.com/status/telus/map

Re: Network, Problems

Curiousgeorge71 — Tue, 21 Jan 2025 05:06:41 GMT

Thank you. Three seems to be issues throughout the lower mainland

Re: Network, Problems

computergeek541 — Tue, 21 Jan 2025 05:08:05 GMT

Re: Network, Problems

softech — Tue, 21 Jan 2025 06:53:53 GMT

@Curiousgeorge71 the outage map provided by that site in fact is not accurate and of little value. The "scary red" area in fact included Home Phone/TV/home internet/Mobile/Email issues and it does not offer clear outage info regarding mobile service. If you look at the last 6 reported items, it ranges from 0.5 hour to 7 hours and covers different issues instead of just Mobil service. In the last 24 hours graph, there were just 10 incidents reported in Vancouver area, and the 10 report cover Home Phone/TV/home internet/Mobile/Email issues

Please report your issue with CS agent and they can confirm if any known outage in your area

open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there