topic Esim reactivation in Get Support

Esim reactivation

Kristenann — Tue, 21 Jan 2025 04:18:28 GMT

I’m currently at Public Mobile Customer, however I recently tried Lucky Mobile as my account had gotten hacked now I chosen to go back with Public Mobile and my eSIM, which is visible under my account is not working, so I currently have a paid account with Public Mobile and I’m unable to use it please help

Re: Esim reactivation

hairbag1 — Tue, 21 Jan 2025 04:21:55 GMT

@Kristenann

so you downloaded the Public Mobile app and activated a new account with a new esim...correct ?

Re: Esim reactivation

Kristenann — Tue, 21 Jan 2025 04:23:57 GMT

I have however, it states that I haven’t selected a sim.

Re: Esim reactivation

hairbag1 — Tue, 21 Jan 2025 04:47:39 GMT

@Kristenann wrote:
I have however, it states that I haven’t selected a sim.

use the link, provided below, to message Customer Support to get you going....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim reactivation

Kristenann — Tue, 28 Jan 2025 01:48:02 GMT

I downloaded a new eSIM but reactivated my account after one month absence.