topic Re: Change my two step verification to email in Get Support

Change my two step verification to email

Pancho1 — Tue, 21 Jan 2025 01:07:51 GMT

I can't log into public mobile due to not being able to confirm the security code. Is there a way to receive it thru my email instead of my phone number? I can't get the code thru my phone number because I haven't been able to download the ESim yet.

Re: Change my two step verification to email

Chalupa_Batman — Tue, 21 Jan 2025 01:10:07 GMT

@Pancho1 wrote:
I can't log into public mobile due to not being able to confirm the security code. Is there a way to receive it thru my email instead of my phone number? I can't get the code thru my phone number because I haven't been able to download the ESim yet.

Hey @Pancho1

If you click on "Didn't get code" the email option will pop up. If it doesn't, it's not set up for it and you'll have to reach a CS Agent to add your email.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Change my two step verification to email

Pancho1 — Tue, 21 Jan 2025 01:10:54 GMT

That option doesn't pop up for me.

Re: Change my two step verification to email

Chalupa_Batman — Tue, 21 Jan 2025 01:13:01 GMT

@Pancho1 wrote:
That option doesn't pop up for me.

Then message a CS Agent to add it and you'll be set.

Re: Change my two step verification to email

Chattyspice — Fri, 17 Apr 2026 20:07:39 GMT

You can click Email option when logging into the app but not when trying to change SIM card or anything inside the app ?! Help 🙂