topic Re: Ported Okay, No service in Get Support

Ported Okay, No service

SummerStardust — Tue, 04 Jan 2022 23:03:21 GMT

Recently had switched from another provider and got a message that my number was fully ported and the switch was successful, and account with Telus was closed, but it's still saying "no service"

tried restarting and pulled the sim out and put it back in, still no luck @CS_Agent

Re: Ported Okay, No service

LEGO — Mon, 28 May 2018 15:31:23 GMT

@SummerStardust

It is always better to continue to use your old provider until service stop working, then you know that transfer was completed and you can swap your SIM cards.

If it has been 24 hours since you ported, the port is either still in the process of being completed or is stuck. You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: Ported Okay, No service

ShawnC13 — Mon, 28 May 2018 15:44:05 GMT

@SummerStardust wrote:
Recently had switched from another provider and got a message that my number was fully ported and the switch was successful, and account with Telus was closed, but it's still saying "no service"
tried restarting and pulled the sim out and put it back in, still no luck @CS_Agent

How long has it beens ince your port? Is your old sim working, as sometimes the port gets hung up and your old sim will still be active. If this has been over 4 hours I would recommend messaging the MODs a link is in my signature.

Re: Ported Okay, No service

Acekiller — Mon, 28 May 2018 17:24:24 GMT

get in touch with a mod soon. it takes a day or 2 for them to reply!

Re: Ported Okay, No service

stonechucker — Mon, 28 May 2018 18:29:08 GMT

It takes a day or two *if* ticket volumes are large. Typically, things are addressed (ie first contact) within 2-3 hours. During regular business hours.

Re: Ported Okay, No service

Korth — Mon, 28 May 2018 18:52:34 GMT

It seems to sometimes take a while for an MNP to update/sync across the network. I've done a bunch of ports (for friends/referrals), after worrying over the first few I learned to just let the phone sit uninterrupted overnight and restart the device in the morning, it's always worked (so far). (I'm not superstitious, I just enjoy not stressing over little things which fix themselves, lol.)

Re: Ported Okay, No service

sdt1 — Mon, 28 May 2018 19:34:20 GMT

@SummerStardust wrote:
Recently had switched from another provider and got a message that my number was fully ported and the switch was successful, and account with Telus was closed, but it's still saying "no service"
tried restarting and pulled the sim out and put it back in, still no luck @CS_Agent

Hello @SummerStardust! You might need to refresh the network provider settings on your device, with your PM SIM inserted.

To do this, go to Settings --> ...More --> Mobile Networks --> Network Operators. Let your device search for available networks.Select 'Public Mobile' from the list of networks. If Public Mobile is not listed, then select 'Choose Automatically". Next, click on "Access Point Names" from the 'Mobile Network settings' menu. Make sure that 'Mobile Internet (sp.mb.com)' is selected. Next, click on "Preferred network type" from the 'Mobile Network settings' menu. Select LTE.

Now, see if your phone connects to Public Mobile. If still showing No Service, try restarting your phone once more. If still No Service after reboot, then contact the Moderators for further assistance ( @CS_Agent ). Hope this helps! Cheers.

I am not a Moderator. Please do not send me private messages with your personal information.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Re: Ported Okay, No service

srlawren — Mon, 28 May 2018 20:17:33 GMT

@SummerStardust please note that "NO SERVICE" has nothing to do with your port. It's either an activation error (which is rare but can happen from time to time), or, more likely, you are trying to use an incompatible phone or one that is locked to another carrier. Did you check for compatibility on willmyphonework.net? If not, please do so. OR, list your brand and model (be as specific as possible with the model number) and we can help determine compatbility.