topic Re: Number transfer question in Get Support

Number transfer question

Muskyman — Tue, 21 Jan 2025 08:48:54 GMT

Hi,

I just signed up with Public Mobile yesterday. I asked to transfer my old number. I am using a e sim. I was given a temporary number to use. I am still receiving calls and texts on my old number which is good. But when I look under my cellular settings it shows my number as the temporary number? Any idea whats happening. Sorry I am not very techy. Lol

Thanks

Re: Number transfer question

Phil_Adelphus — Mon, 20 Jan 2025 23:01:20 GMT

@Muskyman Did you reply Yes to the port authorization text from your old carrier within 90 mins of receiving it?

Re: Number transfer question

Chalupa_Batman — Mon, 20 Jan 2025 23:07:57 GMT

@Muskyman wrote:
Hi,
I just signed up with Public Mobile yesterday. I asked to transfer my old number. I am using a e sim. I was given a temporary number to use. I am still receiving calls and texts on my old number which is good. But when I look under my cellular settings it shows my number as the temporary number? Any idea whats happening. Sorry I am not very techy. Lol
Thanks

Hey @Muskyman

If you have your old providers SIM card in your phone, you should have got a porting request from them. You'd have 1.5 hours to to say YES to the request. If you missed it, it's all good. I'll send you a number you can call to get it fixed right up.

Check your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number transfer question

Muskyman — Tue, 21 Jan 2025 00:14:53 GMT

I did not get a text. Then I took the sim card out… I have a phone number to call apparently they can help?

Re: Number transfer question

hTideGnow — Tue, 21 Jan 2025 00:48:44 GMT

yes, the porting team can confirm if the port was done or advise what missed. Call them and things can be sorted within an hour