topic Re: Logon to selfserve problem in Get Support

Logon to selfserve problem

Tom-631 — Mon, 20 Jan 2025 20:08:45 GMT

When I use Firefox to logon to selfserve.publicmobile.ca I get this error message:

invalid_request Missing parameter, 'client_id'

It appears at eversafe.id.telus.com after entering my 2FA code.

When I use Google Chrome, which I am using now, I can logon with no problem.

Re: Logon to selfserve problem

slusagm — Mon, 20 Jan 2025 20:13:25 GMT

i think it is the common cache problem. On Firefox Try Incognito mode

Re: Logon to selfserve problem

AK32 — Mon, 20 Jan 2025 20:17:42 GMT

Since it is a specific browser problem, you can try to delete the cache/cookies. try using in private/incognito mode. or try uninstalling and reinstalling the browser.

Re: Logon to selfserve problem

Tom-631 — Mon, 20 Jan 2025 20:23:52 GMT

Thanks, slusagm, that did it. On Firefox 'Incognito mode' is called 'Private browsing'.