topic [Important Update]: SIM Card Delivery Times Post-Canada Post Strike in Get Support

[Important Update]: SIM Card Delivery Times Post-Canada Post Strike

Ck_PM — Mon, 20 Jan 2025 18:52:35 GMT

Hello Community,

Due to the recent Canada Post Strike, delivery times for new Public Mobile SIM card orders may be temporarily extended while Canada Post clears its backlog of deliveries.

Please allow up to 15 business days for your SIM card delivery. If your order has not arrived within this timeframe, please contact a Customer Support Agent.

If you need a SIM card more quickly you can purchase one on Amazon or find one at your nearest store.

For more detailed information on how this may impact your orders, alternative options, and steps to follow if you have an outstanding order, please see our dedicated Help Article.

Thank you for your understanding and patience during this time.

- The Public Mobile Team

Re: [Important Update]: SIM Card Delivery Times Post-Canada Post Strike

slusagm — Mon, 20 Jan 2025 21:06:34 GMT

thanks @Ck_PM for the update

Re: [Important Update]: SIM Card Delivery Times Post-Canada Post Strike

DXY — Tue, 21 Jan 2025 01:56:02 GMT

I have not received my new sim card for more than 15 days. I followed the instructions to get help and submit ticket and contact an agent, but it keeps me circling again and again, never get the ticket and get to reach the agent for the problem!!

Re: [Important Update]: SIM Card Delivery Times Post-Canada Post Strike

DXY — Tue, 21 Jan 2025 02:03:30 GMT

I am asking my question, but received a response quickly about earning a badge. What is the point of earning a badge?? I need the sim card !!

Re: [Important Update]: SIM Card Delivery Times Post-Canada Post Strike

hTideGnow — Tue, 21 Jan 2025 02:05:06 GMT

hi @DXY

Badge won't help you to get the sim card quicker.

But as this announcement said, it will take as many as 15 days. If you placed the order already but need it now, buy another Public Sim card from Amazon or from Telus or Koodo stores. Then ask PM support agent to reimburse. I know you said you submitted ticket. Check the community inbox for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: [Important Update]: SIM Card Delivery Times Post-Canada Post Strike

DXY — Tue, 21 Jan 2025 02:15:54 GMT

The 15 days is already passed. How I can connect with fPM agent? I was made to keep going the circles, no agent showed up or helped really. Where do I put my trust??

Re: [Important Update]: SIM Card Delivery Times Post-Canada Post Strike

DXY — Tue, 21 Jan 2025 02:20:13 GMT

and if the sim card i ordered from you is already out slooooooowly on my way but still not received, and if at this time, if i buy a card somewhere else as you suggested, will there still be an reimbursement??

Re: [Important Update]: SIM Card Delivery Times Post-Canada Post Strike

hTideGnow — Tue, 21 Jan 2025 02:29:44 GMT

hi @DXY

as explain, yes, you will get reimbursement. But of course, better to arrange with support agent first.

, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: [Important Update]: SIM Card Delivery Times Post-Canada Post Strike

RivenArtis — Wed, 22 Jan 2025 13:27:47 GMT

Be patient with the postal workers please

Re: [Important Update]: SIM Card Delivery Times Post-Canada Post Strike

PsychoValour — Sat, 25 Jan 2025 07:35:47 GMT

Got my SIM in 14 days. Took way too long for sure.

Re: [Important Update]: SIM Card Delivery Times Post-Canada Post Strike

Carro — Tue, 04 Feb 2025 22:40:25 GMT

I finally contacted PM today. I just need to purchase a new SIM and send them copy of the receipt and they will credit my account. 🤞

Re: [Important Update]: SIM Card Delivery Times Post-Canada Post Strike

Carro — Tue, 04 Feb 2025 22:41:24 GMT

Just found out you can order through Amazon... much faster.

Re: [Important Update]: SIM Card Delivery Times Post-Canada Post Strike

computergeek541 — Mon, 10 Feb 2025 14:02:25 GMT

Re: [Important Update]: SIM Card Delivery Times Post-Canada Post Strike

Carro — Mon, 10 Feb 2025 14:23:04 GMT

The after effects of the postal strike. We need to be patient with our postal service.

Re: [Important Update]: SIM Card Delivery Times Post-Canada Post Strike

Thanika — Mon, 17 Feb 2025 18:46:57 GMT

Thanks for the update! Good to know there are alternative options for getting a SIM card sooner.

Re: [Important Update]: SIM Card Delivery Times Post-Canada Post Strike

softech — Thu, 20 Feb 2025 17:24:04 GMT

Re: [Important Update]: SIM Card Delivery Times Post-Canada Post Strike

RosySR — Thu, 20 Feb 2025 23:09:20 GMT

I purchased my SIM card on Dec 21st and I was supposed to receive it on December 31. There have been more than 15 business days for mySIM card delivery. I don't know how to contact a Customer Support Agent. The guide I receive to contact one doesn't work.

Re: [Important Update]: SIM Card Delivery Times Post-Canada Post Strike

hTideGnow — Thu, 20 Feb 2025 23:10:38 GMT

HI @RosySR

that is way more than 15 days.

submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage