topic Get my number back in Get Support

Get my number back

Blestunning1 — Mon, 20 Jan 2025 15:05:54 GMT

I need someone that can help me get my number back. I miss the old CS agents, these new agents aren’t helpful at all. I’ve been with PM for 12 years now, and they still can’t help.

Re: Get my number back

computergeek541 — Mon, 20 Jan 2025 15:14:07 GMT

@Blestunning1 wrote:
I need someone that can help me get my number back. I miss the old CS agents, these new agents aren’t helpful at all. I’ve been with PM for 12 years now, and they still can’t help.

If this is matter of your account having been closed, there are no gurantees for getting your phone number back. This is something that only the customer support agents can help with so you'll need to continue working with them. Posting in a message thread here doesn't usually get a response from cusotmer support agents.

Re: Get my number back

hTideGnow — Mon, 20 Jan 2025 15:14:50 GMT

hi @Blestunning1

how you lost your number? you accidentally use the wrong account to port in a number? or you missed the 90 days grace period for suspended account?

either way, you have to ask PM support to help. We are just customers and we cannot help with that. You can reply the message and ask it to escalate. Also, PM agent takes turn to reply, so if you waited long enough, it will be another agent replying. Please reply the message PM agent sent you and work with them

Re: Get my number back

BKNS27 — Mon, 20 Jan 2025 16:32:11 GMT

@Blestunning1

Could we get more detail so we can point you in the right direction?

Was your account suspended or closed?

Re: Get my number back

Phil_Adelphus — Mon, 20 Jan 2025 16:36:11 GMT

@Blestunning1 If your account has been inactivated for long enough, the number may have been returned to its original carrier, if it wasn't Public Mobile. In that case it's true, they can't help. Are you communicating with actual agents rather than the chatbot?

Re: Get my number back

Blestunning1 — Mon, 20 Jan 2025 18:38:00 GMT

I just got a reply from them. Basically they can get it back but they won’t help. The old agents were so helpful.

Re: Get my number back

computergeek541 — Mon, 20 Jan 2025 18:39:06 GMT

Re: Get my number back

computergeek541 — Mon, 20 Jan 2025 18:42:06 GMT

Re: Get my number back

Blestunning1 — Tue, 21 Jan 2025 15:26:15 GMT

Can’t open this, it says access denied

Re: Get my number back

computergeek541 — Tue, 21 Jan 2025 15:30:26 GMT

@Blestunning1 wrote:
Can’t open this, it says access denied

Those links aren't supposed to be accessible. It's a placeholder to indicate that repetitive content was removed.