topic Re: Calling Canada From Mexico in Get Support

Calling Canada From Mexico

Rae89 — Thu, 16 Jan 2025 03:49:28 GMT

I am on vacation in Mexico and got the new Can-US-Mex phone plan.

Everything worked great, data, messaging, receiving phone calls, but I couldn’t make a call out.

I figured it out and thought I would post it here in case someone else needed to know. You need to dial as follows:

* - 1 - xxx-xxx-xxxx

the * is the key.

Re: Calling Canada From Mexico

hTideGnow — Mon, 13 Jan 2025 22:45:03 GMT

hi @Rae89

yes, someone said calling by 1-area code +phone number is the way

but someone else also said this work for them:

00 + 1 + area code + phone number

Re: Calling Canada From Mexico

hairbag1 — Mon, 20 Jan 2025 02:54:00 GMT

@hTideGnow

I'm in Mx right now with a Public Mobile Canada/US/Mx plan. I dial +1 area code and number.

Re: Calling Canada From Mexico

hTideGnow — Mon, 20 Jan 2025 14:14:51 GMT

I guess you have some great time there 🙂

yes, it is a bit confusing how to make calls back to Canada, there are different ways but seems like not all ways work for everyone. thanks for testing it out

and which carrier you are connected to? Other than T-Mobile and Telcel, any 3rd or 4th one?

Re: Calling Canada From Mexico

hairbag1 — Mon, 20 Jan 2025 14:18:16 GMT

@hTideGnow

usually Telcel but AT&T can work just as well.

Re: Calling Canada From Mexico

Thanika — Mon, 17 Feb 2025 19:10:05 GMT

Thanks for sharing this! I had the same issue when I was in Mexico and couldn’t figure out why outgoing calls weren’t working. Adding the * at the beginning makes all the difference. Hopefully, this helps others who are having the same issue. Appreciate you posting this!

Re: Calling Canada From Mexico

Rae89 — Mon, 17 Feb 2025 20:15:45 GMT

I just left it on auto, and let it decide what was the best. Mostly it connected to Telcel.

Sometimes, you have to turn it onto airplane mode for 30 seconds and then back to regular mode if you are haveing a slow data connection. But I have to do that everywhere.

Re: Calling Canada From Mexico

computergeek541 — Mon, 17 Feb 2025 20:28:05 GMT

Re: Calling Canada From Mexico

RobMBB1 — Sat, 07 Feb 2026 15:26:30 GMT

Our phone connected to TelCel. We have to dial 0 0 1 (area code) (phone number). 001 xxx xxx-xxxx to call from Playa del Carmen area to Canada.