topic Re: Subscription stopped today due to Boxing week offer in Get Support

Subscription stopped today due to Boxing week offer

Anntra — Mon, 20 Jan 2025 03:19:48 GMT

I had upgraded my subscription from 34$ 50GB US/Canada plan to 35$ 75GB US/CAN/MEX plan and my subscription did not renew today. I tried to do a payment and it is not accepting it. I read the post about the work arounds like taking a 30$ plan, but this does not work. I'm without a subscription and I need this ASAP for my work.

Re: Subscription stopped today due to Boxing week offer

slusagm — Mon, 20 Jan 2025 03:21:48 GMT

you sure it didn't renew the right plan? it might be just browser cache and blocking you from see the truth. Try using browser with Incognito mode

or ask PM to see if they can help

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription stopped today due to Boxing week offer

hairbag1 — Mon, 20 Jan 2025 03:21:53 GMT

@Anntra

dial 611 with your cell to hear current plan status. You can pay for your plan using your on-file payment card but you will need to know your PM pin number.

Re: Subscription stopped today due to Boxing week offer

BKNS27 — Mon, 20 Jan 2025 03:28:02 GMT

@Anntra

I am assuming you clicked on switching the new plan on your next Renewal Date from the available plan in your account.

When you are Subscribed (AutoPay)…you don’t need to make a payment. It will be done automatically for $1 plus taxes.

Then reboot your phone by powering off then back on.

The only work around is to port out to another carrier and port back as a new member.

Re: Subscription stopped today due to Boxing week offer

CHARLIE_97 — Mon, 20 Jan 2025 03:40:08 GMT

What most likely happened is you didn't select the right optio n about switching your subscription or the boxing day offer was only offered up to a certain date.

Re: Subscription stopped today due to Boxing week offer

Anntra — Mon, 20 Jan 2025 04:07:38 GMT

611 does not work as my subscription is on hold.

Re: Subscription stopped today due to Boxing week offer

Anntra — Mon, 20 Jan 2025 04:10:56 GMT

Yes, I selected next Renewal Date. At a minimum I should be able to get back my current subscription. Why do I need to port out to another carrier?

Re: Subscription stopped today due to Boxing week offer

BKNS27 — Mon, 20 Jan 2025 04:19:25 GMT

@Anntra

I would suggest you contact a CS_Agent about your plan upgrade.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Porting to another carrier and back will give you the promo plan only if it is not listed in your account but if it was listed then you don’t need to go to the workaround.