topic Re: Phone number error. in Get Support

Phone number error.

Wrightguy — Mon, 20 Jan 2025 04:44:03 GMT

My brother while activating his new account realized that he had entered an incorrect phone number. Now he can’t receive a text message to go back into his account to try to correct his error.

Re: Phone number error.

Chalupa_Batman — Mon, 20 Jan 2025 00:44:53 GMT

@Wrightguy wrote:
My brother while activating his new account realized that he had entered an incorrect phone number. Now he can’t receive a text message to go back into his account to try to correct his error.

Hello @Wrightguy

Please contact a CS Agent to fix this.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone number error.

RavingRaven — Mon, 20 Jan 2025 00:46:22 GMT

@Wrightguy

Have you activated the account and trying to access it or just created the initial eversafe ID account to order service.

Re: Phone number error.

Wrightguy — Mon, 20 Jan 2025 00:49:28 GMT

As far as I know he has not been able to port his phone number as he entered incorrect number

Re: Phone number error.

RavingRaven — Mon, 20 Jan 2025 01:03:08 GMT

@Wrightguy

If activation is incomplete then 2FA can be sent to the email and start over. Otherwise call the porting department to reinitiate porting and the number should update on the eversafe ID in 24 hours.

Or contact customer support to assign a temporary phone # to the account to gain access and either request porting thru them or transfer phone # once account access is gained.

Re: Phone number error.

Wrightguy — Mon, 20 Jan 2025 01:05:38 GMT

I think just the ever safe id

Re: Phone number error.

RavingRaven — Mon, 20 Jan 2025 01:22:11 GMT

@Wrightguy

Then he should be able to click "Didn't get code?" And choose email instead.