topic Re: Can't Access all Subscriptions in Get Support

Can't Access all Subscriptions

Adira21 — Sun, 19 Jan 2025 16:56:48 GMT

Hi, I want to change my subscription on the next renewal date, but my account is not offering me all the possible subscriptions. I was originally on a 23 per month plan, I changed to a 35 per month plan for a trip to the US, and I want to change back next month to my original Canada only plan... but when my account shows the possible plans, the 23 or 25 per month options aren't available. Thanks.

Re: Can't Access all Subscriptions

slusagm — Sun, 19 Jan 2025 17:05:09 GMT

this is not unusual, PM system only gives you some choices to plan and not all. They are doing this for couple months already. But do you see a $29 plan? maybe change to that

Re: Can't Access all Subscriptions

Yummy — Sun, 19 Jan 2025 17:10:22 GMT

Lower plans then what customers currently have are not available to them anymore. You can upgrade only.
There might be cases where customer can see and downgrade to lower plan when logging in but I have not heard of such case yet.

Re: Can't Access all Subscriptions

Adira21 — Sun, 19 Jan 2025 18:57:47 GMT

Well, that's a lousy trick. That should've been made clear before I made the switch. Thanks for the info.

Re: Can't Access all Subscriptions

BKNS27 — Sun, 19 Jan 2025 19:03:55 GMT

@Adira21

Unfortunately, there are a tons of posting about this problem. You should have checked on this Community first before switching plans.

Lots of knowledge here from members on this Community.

Re: Can't Access all Subscriptions

Adira21 — Sun, 19 Jan 2025 19:26:26 GMT

Who knew they would pull such a lousy trick. Will be looking into other providers. Thanks for the message.

Re: Can't Access all Subscriptions

willq — Sun, 19 Jan 2025 20:31:52 GMT

It seems that PM only allows you to upgrade subscriptions, no downgrades. This sucks!

Re: Can't Access all Subscriptions

computergeek541 — Sun, 19 Jan 2025 22:54:54 GMT

@willq wrote:
It seems thatPM only allows you to upgrade subscriptions, no downgrades.

That isn't correct. Plan price downgrades are still available to many customers, but not all customers. Each customers will need to check the individual account to see which plans are avaialble.

Re: Can't Access all Subscriptions

willq — Sun, 19 Jan 2025 23:03:18 GMT

Oh, so some customers are more special than others?! Not very Fair, is it!

Re: Can't Access all Subscriptions

softech — Fri, 31 Jan 2025 03:16:54 GMT