topic Re: Subscription in Get Support

Subscription

Steve47 — Sun, 19 Jan 2025 15:14:05 GMT

How do I pause or put on hold?

Re: Subscription

slusagm — Sun, 19 Jan 2025 15:16:31 GMT

you can disable Autopay so that plan wont renew

just login My Account, then go to Subscription &Add-on page, click Manage Subscriptions and turn off Subscribed there

Re: Subscription

hairbag1 — Sun, 19 Jan 2025 15:31:57 GMT

@Steve47

For how long do you want to Suspend your account ?

Re: Subscription

computergeek541 — Sun, 19 Jan 2025 22:41:20 GMT

@slusagm wrote:
you can disable Autopay so that plan wont renew
just login My Account, then go to Subscription &Add-on page, click Manage Subscriptions and turn off Subscribed there

If there is already enough of a account balance in the avaialble funds, disabling autopay will not prevent a plan from renewing. Public Mobile has confusingly named autopay as "subscription" and in two different places in the website refer to the word susscripton as meaning two different things. Turining off "subscription" does not disable a person's plan subscription.