topic Need PUK code. in Get Support

Need PUK code.

NoriT — Sun, 19 Jan 2025 04:02:28 GMT

My phone is locked out.

I need PUK code.

I already chatted with Agent about it but I don’t know if I can get it or not.
Please advise me.
Thank you.

Re: Need PUK code.

TheSterlinger — Sun, 19 Jan 2025 04:05:02 GMT

@NoriT if you spoke with an agent they should have resolved it. What did they say when you chatted with them? Did, you check your inbox for the reply?

Check out this link and proceed from there.

https://urlshortner.tiia.ai/Oyn1L6

Re: Need PUK code.

hairbag1 — Sun, 19 Jan 2025 04:18:01 GMT

@NoriT

what message is your cellphone showing with regard to PUK ? If it's asking for the sim PUK number...you'll need Customer Support for that.

If message says Sim Network Unlock PUK, then your cellphone is locked to previous network. Public Mobile Customer Support can't help with that issue...you need to contact previous cell network to unlock your cell.

Re: Need PUK code.

NoriT — Sun, 19 Jan 2025 17:15:42 GMT

Thank you so much! I got a ticket and Agent sent me email.

Re: Need PUK code.

NoriT — Sun, 19 Jan 2025 17:16:40 GMT

Thank you for your suggestion.