Switched from Telus: Invalid number

Cynthia18 — Sun, 19 Jan 2025 02:47:31 GMT

Hello,

On Jan 10th, I switched from Telus to Public Mobile with an e-SIM bought the same day. I worked well. The issue I was misinformed by someone from Telus who told I could switch to another provider before Telus my bring it back new device.... When I realized I had still not received the returned labels, I called Telus back on Jan 16th.

As my account was canceled before they received the device, the only option they offered was to bring my phone number back to them so I had to leave Public Mobile until they receive the new device. I called them today Jan 18th to confirm if they received their device back, They confirmed.

I tried today to go back to Public Mobile but the app did not recognize me as a customer. I had to buy a new eSIM 36 dollars whereas the initial one I bought was last week!

I followed the instructions from the app, and when I entered my phone number that I want to transfer, the Public Mobile app says the phone number is invalid so I cannot transfer back to you.

Questions: can I have the 36 dollars that I paid today, reimbursed so I can use the eSIM that I bought on Jan 10th?

How can I fix this issue of invalid number?

Thanks !

Cynthia

Re: Switched from Telus: Invalid number

hTideGnow — Sun, 19 Jan 2025 02:43:30 GMT

hi @Cynthia18

you need to ask PM support agent to sort out the accounts for you

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Switched from Telus: Invalid number

Cynthia18 — Sun, 19 Jan 2025 02:54:10 GMT

Thanks MhTideGnow!

topic Re: Switched from Telus: Invalid number in Get Support

Switched from Telus: Invalid number

Re: Switched from Telus: Invalid number

Re: Switched from Telus: Invalid number