topic service in Get Support

service

jercatania — Sun, 19 Jan 2025 00:48:44 GMT

My text, data, and phone service have not worked for over 24 hours. A question:

What email address should I use to contact customer service to make a complaint.

Re: service

hairbag1 — Sun, 19 Jan 2025 00:56:34 GMT

@jercatania

to get Customer Support, click on the orange chatbot bubble on lower right side of the page to start the process.

Re: service

Chalupa_Batman — Sun, 19 Jan 2025 00:59:34 GMT

@jercatania wrote:
My text, data, and phone service have not worked for over 24 hours. A question:
What email address should I use to contact customer service to make a complaint.

Hi @jercatania

First, use this link to check outages in your area.

https://www.telus.com/en/mb/outages

Then, log into your account via the app or online and confirm your account is paid up to date. Did your credit card expire? If your account is paid up, have you tried rebooting the phone? Have you tried resetting your network settings then reboot? If all that fails, below is your next route.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: service

HALIMACS — Sun, 19 Jan 2025 01:37:20 GMT

Another question, @jercatania

Are you new here, or a longer-time customer?

If new, did you ensure the porting was done correctly? Meaning replying YES to the port authorization text whilst your prior provider SIM card was in your device?

If existing, likely payment did not go through OR network issue.

Re: service

computergeek541 — Sun, 19 Jan 2025 01:45:06 GMT

@HALIMACS wrote:
Another question, @jercatania
Are you new here, or a longer-time customer?
If new, did you ensure the porting was done correctly? Meaning replying YES to the port authorization text whilst your prior provider SIM card was in your device?
If existing, likely payment did not go through OR network issue.

An issue such as data not working is unrelated to number porting.