topic Re: E SIM to E SIM transfer in Get Support

E SIM to E SIM transfer

Karenchristian — Sun, 23 Feb 2025 17:13:44 GMT

How to transfer E SIM with my previous provider to Public E SIM? Doesn't seem to be switching correctly

Re: E SIM to E SIM transfer

hairbag1 — Sun, 19 Jan 2025 00:44:11 GMT

you need a Public Mobile esim now. Download the PM app to get your free esim to activate your new PM account. You'll be given opportunity to port your old number to your new PM account during the activation process.

Re: E SIM to E SIM transfer

Karenchristian — Sun, 19 Jan 2025 00:44:40 GMT

The Public E SIM is installed, however the old provider E SIM is also on the phone. How do I know when to uninstal the previos E SIM?

Re: E SIM to E SIM transfer

hairbag1 — Sun, 19 Jan 2025 00:48:58 GMT

@Karenchristian

after you initiate the port of your old number to PM, you must replay YES within 90 mins to the confirmation request. Once your old esim quits working, then the port is complete and you should have Public Mobile service established.

clipped from Help Files...

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Re: E SIM to E SIM transfer

Karenchristian — Sun, 19 Jan 2025 00:49:25 GMT

we downloaded the E SIM, we ported the phone number. The iMessage isn't working and the Old provider is still the PRIMARY and the PM E SIM shows PERSONAL. Should I delete the old provider E SIM?

Re: E SIM to E SIM transfer

Karenchristian — Sun, 19 Jan 2025 00:52:18 GMT

We responded YES to the old provider, they have closed the account but the PM isn't working.

I have assisted friends with the SIM card transfers but never E SIMs

Re: E SIM to E SIM transfer

hairbag1 — Sun, 19 Jan 2025 00:52:39 GMT

@Karenchristian

did you receive the port verification text yet ?

Re: E SIM to E SIM transfer

Karenchristian — Sun, 19 Jan 2025 00:59:51 GMT

yes, we got a text from the previous which we responded to

Re: E SIM to E SIM transfer

Karenchristian — Sun, 19 Jan 2025 01:02:41 GMT

we got a confirmation from old provider and responded right away

Got an EVERSAFE confirmation code

Re: E SIM to E SIM transfer

Karenchristian — Sun, 19 Jan 2025 01:13:51 GMT

can we delete the old provider E SIM?

Re: E SIM to E SIM transfer

hairbag1 — Sun, 19 Jan 2025 01:16:13 GMT

@Karenchristian

your old esim should be defunct now. Once you successfully ported to PM, your old account is deactivated.

Re: E SIM to E SIM transfer

Karenchristian — Sun, 19 Jan 2025 01:21:11 GMT

iPhone 16 has dual E SIM capabilities. The old one is listed as Primary and the PM E SIM is listed as Personal. All contacts are attached to the Primary number, can we delete the old E SIM because somehow something is stopping the phone from operating correctly.

Re: E SIM to E SIM transfer

Karenchristian — Sun, 19 Jan 2025 02:07:57 GMT

Have a nice night, I think I got it figured out.