topic Re: Subscription in Get Support

Subscription

versysRob1 — Sat, 18 Jan 2025 22:42:46 GMT

I changed my subscription on Dec. should be getting 50 gigs. Paying $35 a month for 50 gigs. When I check my account usage it still shows 15 gigs but has not been updated since Dec 2???im paying for 50 gigs but accou t still shows 15 gigs a month

Re: Subscription

slusagm — Sat, 18 Jan 2025 22:45:01 GMT

probably just a browser or app cache problem. Login My Account again using browser's Incognito mode and check agian

if it still shows wrong, ask PM to check.

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription

Meow — Sat, 18 Jan 2025 22:51:59 GMT

Try to use computer, clear browser, clear cookies.
Confirm how much your current plan cost and confirm that plan comes with 50GB

Re: Subscription

versysRob1 — Sat, 18 Jan 2025 22:55:54 GMT

incognito worked. Shows proper subscription. Weird how PM app continues to show my old subscription since Dec2??? How does that change?

Re: Subscription

ORNGNBLK — Sat, 18 Jan 2025 23:21:42 GMT

To refresh the app, try pulling down on the screen with app open, if that fails, and you rely on the app for updated info, you can uninstall and reinstall the app.