topic Re: Esim renew subscription in Get Support

Esim renew subscription

Icey786000 — Sat, 18 Jan 2025 04:11:12 GMT

Hi do I need to renew my subscription on PM to get esim

Re: Esim renew subscription

hairbag1 — Sat, 18 Jan 2025 02:51:08 GMT

do you mean you wish to upgrade to esim ? If so, use the PM app to log in to your PM account to purchase the esim.

Do you mean to just renew your subscription ? If so...when you activated your new PM account you used a valid credit / debit card and it was set to autopay by default.

If you could clarify your question please.

Re: Esim renew subscription

slusagm — Sat, 18 Jan 2025 03:02:26 GMT

renew subscription and esim are two different things

if you just want esim, make sure your phone is esim compatible (if unsure, tell us what phone you have). Then download the Public Mobile app no your phone, login and go to Account page to buy sim card and choose esim and follow the steps

Re: Esim renew subscription

hTideGnow — Sat, 18 Jan 2025 03:21:01 GMT

hi @Icey786000

is your service suspended now? You need to resume service first, then buy the new esim. Login My Account and pay to resume first. If you have trouble with 2FA, click Didn't receive code and select Send email to get the code via email

Re: Esim renew subscription

Icey786000 — Sat, 18 Jan 2025 17:54:52 GMT

Hi hTideGnow

No I'm not suspended I have subscription but I just wanted to purchase an esim to see if my fone is compatible.

Re: Esim renew subscription

slusagm — Sat, 18 Jan 2025 17:55:39 GMT

most esim compatible phone would work here

what phone do you have?

Re: Esim renew subscription

Icey786000 — Sat, 18 Jan 2025 17:59:56 GMT

Hi hairbag1

On PM app it doesn't give me an option to purchase an esim.

Re: Esim renew subscription

Icey786000 — Sat, 18 Jan 2025 18:01:53 GMT

Hi slusagm

I have Moto G54 5g it says it's esim compatible

Re: Esim renew subscription

slusagm — Sat, 18 Jan 2025 18:11:27 GMT

the phone's esim would work, but the problem with this phone is that it does no have enough LTE band to have a stable data connection. This won't be a great phone to use on PM network