topic Re: Support in Get Support

Data

ihillman — Fri, 17 Jan 2025 23:56:17 GMT

Just signed up and my data is not working

Re: Data

slusagm — Fri, 17 Jan 2025 23:57:20 GMT

calls work?

what phone do you have?

try Reboot the phone, and Reset Network settings

or you can ask PM to confirm if the account was properly setup.

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data

Chalupa_Batman — Sat, 18 Jan 2025 00:01:20 GMT

@ihillman wrote:
Just signed up and my data is not working

Hi @ihillman

You can always try to reboot your phone. If that doesn't work, go into your settings and reset the network settings and then reboot. Still doesn't work, check your APN settings.

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

If you have to reset them to above, once complete, reboot.

Support

ihillman — Sat, 18 Jan 2025 17:01:20 GMT

How do I access support. I sent in a ticket and received a reply from an agent but it disapeared

Re: Support

hTideGnow — Sat, 18 Jan 2025 17:02:34 GMT

hi @ihillman

you did the right thing, sending in ticket. Yes, sending in ticket is the only way to talk to support. If the answer is not what you want, reply them again and and ask for escalation.

or you can also share your question here, maybe we can advise further.

Re: Support

ihillman — Sat, 18 Jan 2025 17:04:38 GMT

I signed up yesterday and my data is not working

Re: Support

Yummy — Sat, 18 Jan 2025 17:07:42 GMT

Reply from agent is in your mailbox unless you deleted it by accident.

Re: Support

Yummy — Sat, 18 Jan 2025 17:08:23 GMT

@ihillman wrote:
I signed up yesterday and my data is not working

How about other services: calls in/out, SMS in/out?

Re: Support

hTideGnow — Sat, 18 Jan 2025 17:08:27 GMT

hi @ihillman

data is a problem with the APN on the phone

what phone do you have?

Re: Support

ihillman — Sat, 18 Jan 2025 17:10:58 GMT

Just data not working

Re: Support

slusagm — Sat, 18 Jan 2025 17:12:01 GMT

what phone do you have? Android? what brand/model then?

Re: Data

ihillman — Sat, 18 Jan 2025 17:20:42 GMT

problem is I can’t access the full app settings

only shows under the title personal hotspot

Re: Data

ihillman — Sat, 18 Jan 2025 17:21:09 GMT

apn

Re: Data

slusagm — Sat, 18 Jan 2025 17:22:41 GMT

the problem is you have to tell us the model and brand for us to help.

Re: Data

hTideGnow — Sat, 18 Jan 2025 17:24:32 GMT

HI @ihillman

from what we see, it is a device problem. You can try your sim card with some main stream phone to confirm

but as said by @slusagm , if you keep hiding your phone model, we cannot really help, even PM support agent won't be able to help further

Data

ihillman — Sat, 18 Jan 2025 17:55:08 GMT

If I turn data off and then back on the 3G symbol appears in the top right hand corner for a few seconds then disappears