topic Re: subscription not activated in Get Support

subscription not activated

Zoots — Sat, 18 Jan 2025 00:36:48 GMT

not able to get past this error message even though ive paid for subscription twice

Re: subscription not activated

slusagm — Sat, 18 Jan 2025 00:39:07 GMT

did you use the app? if you only used the same email to login the app, you should not be paying twice

but ask PM to help . Since you cannot properly login at this stage, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: subscription not activated

Zoots — Sat, 18 Jan 2025 02:02:41 GMT

i was desperate and opened up a new account with different e-mail to see if that would help but it only made me pay the subscription fee twice. Hoping i can get a refund for the one fee but my main objective is to activate my subscription. I managed to get a link from a live agent to submit a service ticket so hopefully that will solve the issue. Thanks for the reply, have a good weekend

Re: subscription not activated

slusagm — Sat, 18 Jan 2025 02:12:26 GMT

from what we understand, accounts that are not fully activated can have it closed with refund back. So, your 2nd account should be ok.