topic Re: Need invoice from 2020-2021 in Get Support

Need invoice from 2020-2021

chilling-today1 — Fri, 17 Jan 2025 22:40:16 GMT

Hello,

I am no longer with public mobile. I cannot access my old account. I need my phone bill invoices from January 2020- February of 2021 due to a CRA audit. Please help

Re: Need invoice from 2020-2021

slusagm — Fri, 17 Jan 2025 22:30:06 GMT

yes, you won't be able to login and get that yourself. You will need PM to prepare that for you

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need invoice from 2020-2021

Chalupa_Batman — Fri, 17 Jan 2025 22:41:12 GMT

@chilling-today1 wrote:
Hello,
I am no longer with public mobile. I cannot access my old account. I need my phone bill invoices from January 2020- February of 2021 due to a CRA audit. Please help

Hello @chilling-today1

Sadly you will not be able to get them through a CS Agent. They only have the ability to go back on calendar year.

Re: Need invoice from 2020-2021

chilling-today1 — Fri, 17 Jan 2025 22:56:26 GMT

Hi and thanks for your reply!

When I click on the link it doesn't lead anywhere? Is there another way to PM / private message them?

Re: Need invoice from 2020-2021

Chalupa_Batman — Fri, 17 Jan 2025 22:59:47 GMT

@chilling-today1 wrote:
Hi and thanks for your reply!
When I click on the link it doesn't lead anywhere? Is there another way to PM / private message them?

Hello again @chilling-today1

The link is valid. It's basically a short cut to get directly to them. Just fill it out.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need invoice from 2020-2021

ORNGNBLK — Fri, 17 Jan 2025 23:58:21 GMT

@chilling-today1 Would your old credit card statements suffice as documentation ? Just in case you need to go that route, it may be an good plan-b. Hope this helps

Re: Need invoice from 2020-2021

computergeek541 — Sat, 18 Jan 2025 00:44:21 GMT