topic Re: Lost SIM card in Get Support

Lost SIM card

AndreasM — Sat, 18 Jan 2025 00:37:44 GMT

I received a new phone and lost my SIM card while transferring cards. How can I get an esim for my new phone

Re: Lost SIM card

Chalupa_Batman — Fri, 17 Jan 2025 23:20:32 GMT

@AndreasM wrote:
I received a new phone and lost my SIM card while transferring cards. How can I get an esim for my new phone

Hello @AndreasM

Did you just start your account or just got a new phone and lost the SIM in the process? If that is the case, just download the app on your phone, log in and you'll see where to purchase a eSIM.

If you just started the service and ordered the SIM card and misplaced it, because the system is set for a SIM, you'll have to ask a CS Agent to change it to eSIM.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Lost SIM card

AndreasM — Fri, 17 Jan 2025 23:21:39 GMT

But I get a code number send to my phone when trying to sign in . Unfortunately I don't can receive messages without my SIM card

Re: Lost SIM card

Chalupa_Batman — Fri, 17 Jan 2025 23:28:14 GMT

@AndreasM wrote:
But I get a code number send to my phone when trying to sign in . Unfortunately I don't can receive messages without my SIM card

Click on "Didn't Get Code?" There should be an option to send to your email address.