topic Re: Phone not showing new phone number in Get Support

Phone not showing new phone number

Rodelliott — Fri, 17 Jan 2025 22:51:05 GMT

I subscribed to the 23 dollar plan. I chose the esim route but that didn't work out so I bought a sim card. I chose a new phone number but my phone isn't showing a phone number. In setting it shows there is a public moble card in the phone but now phone number and the phone is now useless. Yes, I did a factory reset as well.

Re: Phone not showing new phone number

eddieO — Fri, 17 Jan 2025 17:14:04 GMT

Have you tried rebooting your phone? Another thing to try is to place the SIM card in another device to see if it works there. If you want to reach a support agent that might help get things working faster as there might be something on their end that is needed.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Phone not showing new phone number

slusagm — Fri, 17 Jan 2025 17:14:55 GMT

what phone is that? iPhone?

Usually a Reset Network Settings will fix it

but make sure you have latest iOS too

Re: Phone not showing new phone number

Rodelliott — Fri, 17 Jan 2025 17:15:54 GMT

It's a pixel 3a

Re: Phone not showing new phone number

Rodelliott — Fri, 17 Jan 2025 17:20:12 GMT

Yes I just tried and it says phone number unknown.

Re: Phone not showing new phone number

slusagm — Fri, 17 Jan 2025 17:23:26 GMT

if Reset Network settings does not work, check if you can edit manually phone number on the settings

Re: Phone not showing new phone number

Rodelliott — Fri, 17 Jan 2025 17:31:03 GMT

Ok I'm done I'm just going to go to another carrier. This is the worst experience with any company I've ever had.