topic Can't send sms in Get Support

Can't send sms

Nickmane — Fri, 17 Jan 2025 16:52:58 GMT

I sent many sms in a short period of time now It doesn't work when I send some

Re: Can't send sms

Sansan — Fri, 17 Jan 2025 16:58:40 GMT

@Nickmane so you cannot send text messages. Are you able to receive them? Are calls being received?

Re: Can't send sms

Nickmane — Fri, 17 Jan 2025 17:01:18 GMT

Yes and yes

Re: Can't send sms

Sansan — Fri, 17 Jan 2025 17:05:31 GMT

If you've tried airplane mode on and off, restarting phone and it still doesn't work, you can try resetting networks. Should these not work either, ask PM to check your account. You can use the chatbot or link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't send sms

Thamama3 — Fri, 17 Jan 2025 17:09:15 GMT

Mine is the working either.payment ok turned airplane on/off and restarted ..frustrating

Re: Can't send sms

slusagm — Fri, 17 Jan 2025 17:18:38 GMT

@Thamama3 and @Nickmane

what phone you have? if you have Android, clear cache and clear data on the message app

Re: Can't send sms

Thamama3 — Fri, 17 Jan 2025 20:23:25 GMT

I have cleared cache and data on my messaging.All my web browsir's gun restarts even removed and reinstalled my sim card. It'll send one text message and then not the other.I am able to receive phone calls.... Super frustrating.. We have been with public mobile for 10 years.I'm thinking about switching w t f

Re: Can't send sms

slusagm — Fri, 17 Jan 2025 20:27:17 GMT

you sure the old provider's sim card is removed or alll old eSIM disabled?

try Reset Network Settings. Next is to ask PM to help, they can reset the account on the system . Not sure id you can properly login to open the preferred Chatbot ticket, you might want to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437