topic Re: My number in Get Support

My number

Smokeinjoker — Fri, 17 Jan 2025 07:58:25 GMT

Can't remember my old number

Re: My number

BKNS27 — Fri, 17 Jan 2025 09:19:03 GMT

Why do you need your old number?

I forgot my old number about 30 years ago and I wanted to increase my CC limit and they asked to verify it is me. I forgot to update my contact information. Good thing my spouse had an old contact phone book and it had it in there.

Re: My number

hTideGnow — Fri, 17 Jan 2025 14:10:36 GMT

hi @Smokeinjoker

what do you want to do with the old number? do you want to port it into PM? or you lost your old number due to suspended service for over 90 days? You have to tell us more for us to help

Re: My number

Smokeinjoker — Fri, 17 Jan 2025 21:35:56 GMT

I got a new iphone loged in now there asking for my old number ending with 16 is that here

Re: My number

slusagm — Fri, 17 Jan 2025 22:17:36 GMT

can. you explain how you lost your old number?

generally PM won't help to pick specific number. They might help if you just missed your final suspension date for a day or two

Re: My number

slusagm — Fri, 17 Jan 2025 22:23:23 GMT

we are just customers here and we cannot help further. But PM might be able to. Just open them a ticket

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437