topic Re: Phone number not ringing in Get Support

Phone number not ringing

integrityplus — Fri, 17 Jan 2025 01:19:17 GMT

At some point today my phone stopped ringing when my number is called. The caller is directed immediately to my voicemail as if my phone is off. I thought I must have done something to my phone settings but after messing with it for a while I finally took my sim card and put it in my son's phone and vice versa. The result was that my number didn't ring on his phone and his number rang fine on my phone. That tells me that this is sim card related. I'm still getting text messages, just not phone calls. Any ideas what may be going on here?

Re: Phone number not ringing

slusagm — Fri, 17 Jan 2025 01:24:03 GMT

try Reset network settings and change network mode to 3G

or ask PM to check if anything wrong with the account (but likely not the sim card as sim card usually won't break)

to ask PM to help, just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone number not ringing

morbital — Fri, 17 Jan 2025 02:02:56 GMT

This is happening for me as well, no one can reach me!

Re: Phone number not ringing

slusagm — Fri, 17 Jan 2025 02:03:49 GMT

which province your are at?

did you try what suggested above?

Re: Phone number not ringing

doobievibes — Fri, 17 Jan 2025 02:05:34 GMT

What the heck! Same thing is happening to me. It started happening to me, at least, about 6 hrs ago, as that was the first msg left on my voicemail. I tried to set it to 3G. Didn't work.

Re: Phone number not ringing

BKNS27 — Fri, 17 Jan 2025 02:07:35 GMT

@integrityplus

Always power off the phones when removing or installing the SIMs.

If this was not done. Reboot your phones by powering off then back on and see if that works. If not, the next step is to reset the Network settings as noted by @slusagm .

Re: Phone number not ringing

hTideGnow — Fri, 17 Jan 2025 02:11:51 GMT

HI @BKNS27

sim card on modern phones are hot-swappable, so power off to remove sim is not necessary

only advantage to power off is to flush the memory and start clean

Re: Phone number not ringing

integrityplus — Fri, 17 Jan 2025 02:12:30 GMT

Phone was powered off each time the sim card was removed - from both mine and my son's phone and I've rebooted my phone so many times I've lost count. 3g and resetting network settings is having no impact. Again, putting my sim card into my son's phone and calling my phone number still didn't manage to get a call to ring through while his number rang fine on my phone when his sim was inserted in my phone. I don't think this has anything to do with the phone settings.

Re: Phone number not ringing

integrityplus — Fri, 17 Jan 2025 02:13:07 GMT

I'm in Nova Scotia. Tried above with no success.

Re: Phone number not ringing

slusagm — Fri, 17 Jan 2025 02:15:03 GMT

you should have PM to check the account then.

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone number not ringing

morbital — Fri, 17 Jan 2025 02:15:52 GMT

A combination of airplane mode then selecting through the different network bands seems to have temporarily fixed my issues. I'm using an eSIM. Seems to not just be an isolated issue if so many others are having the same problems.

Re: Phone number not ringing

doobievibes — Sat, 18 Jan 2025 00:46:43 GMT

I got a ticket created for Public Mobile to look into this last night.

Just tried it now, and it is working again. Not sure if they did anything.