topic Re: No internet in Get Support

No internet

ThomasvdS — Thu, 16 Jan 2025 23:31:16 GMT

i have problems lately with my phone. I have a subscription for use as well in the USA and Mexico. However when i was two weeks in the USA my phone only reported ‘no service’..and sometimes form a short while i had service of t-mobile. The internet was extremely slow… showing an E in stead of the usual 3G.

Now i am back in Canada, and i don’t have any internet at all anymore. I get following message:

Safari can’t open the page because your iPhone is not connected to then internet ?

i wonder what is the use to pay for subscription incl USA/mexico if i can’t use my phone there, and now even in Canada i don’t have any internet. ??

Re: No internet

slusagm — Thu, 16 Jan 2025 23:15:40 GMT

did you AT&T and Verizon as well? Yes, some people need to change network to get the internet

but if you don't get internet in Canada as well, then it is a device problem. First Reboot phone and Reset Network Settings.

and tell us what phone do you have .

Re: No internet

slusagm — Thu, 16 Jan 2025 23:18:13 GMT

and any chance you are in Calgary? there is confirmed data issue

https://www.telus.com/en/ab/outages

Re: No internet

eddieO — Thu, 16 Jan 2025 23:39:54 GMT

@ThomasvdS please try the suggestions slusagm has made and if they do not work have a look at your phone's APN settings to make sure they match what is below:

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: mmscproxy.mobility.ca
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 8799
MCC: 302
MNC: 220

If your APN settings match above and none of the other suggestions are helping contact support for assistance.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: No internet

Phil_Adelphus — Fri, 17 Jan 2025 01:30:33 GMT

@ThomasvdS showing an E in stead of the usual 3G.

You have your phone set to 3G? It should work in Canada even on 3G but there is no 3G network any more in the USA. It's possible the time you connected to T-Mobile was to their 2G network which still exists in some places (currently in the process of being shut down too). What phone do you have?