topic Different account in Get Support

Different account

KendraStanley — Thu, 16 Jan 2025 23:38:55 GMT

So I tried topping up my plan but accidentally put it on a different email and the money has already came out I was wondering if you could cancel it and get the money back!?

Re: Different account

eddieO — Thu, 16 Jan 2025 22:42:44 GMT

@KendraStanley you will need to connect with a support agent as they will have account access.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Different account

HALIMACS — Fri, 17 Jan 2025 00:01:36 GMT

@KendraStanley

To confirm, do you mean the funds were placed on a DIFFERENT public mobile account? If so, best to just leave them there and it'll apply against next renewal for that account.

Then make the payment against the correct account.

Going through public mobile will likely result in a long turnaround.

Re: Different account

KendraStanley — Fri, 17 Jan 2025 01:15:04 GMT

Yes i accidentally put the wrong email but with the same card as I would for my account I was wondering how to get that money back

Re: Different account

slusagm — Fri, 17 Jan 2025 01:19:48 GMT

sorry, no money back in this case, PM won't move funds from one account to another. With the money you put wrong , will stay in that "wrong account" as Available funds and will be used for renewal

so, you need to login back to the correct account and load money again