topic Re: No TEXT or CALLs in Get Support

No TEXT or CALLs

FinnSwat — Thu, 16 Jan 2025 18:50:05 GMT

Beyond frustrated. My son's phone can't text or call. No outbound, no inbound. There is nothing wrong with his phone. We have:

Removed SIM card and re-installed

Rebooted it

Put it in airplane mode and out of airplane mode

Nothing has worked. I have put in 2 tickets but his phone is not working so the agents can't reach him even if they try. When I try calling it just appears he doesn't answer and it goes to voicemail. The calls aren't even coming in on his phone. Same with text. You can text into the abyss. It looks like the text has gone through but it doesn't hit his phone. I guess I just have to cancel the service all together because there is not way to get to a human at this company. Help?

Re: No TEXT or CALLs

slusagm — Thu, 16 Jan 2025 18:53:59 GMT

new activation or not?

how long you put in the ticket? PM might not reply instantly but usually within an hour or a bit more. Check community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage) again

even no reply, you don't have to change provide yet, just message them again

Re: No TEXT or CALLs

FinnSwat — Thu, 16 Jan 2025 19:00:35 GMT

Account is active and it is recording inbound calls and texts even though nothing is coming through

Re: No TEXT or CALLs

slusagm — Thu, 16 Jan 2025 19:02:49 GMT

what you meant by " recording inbound calls and texts" ?

Re: No TEXT or CALLs

golfball — Thu, 16 Jan 2025 19:05:46 GMT

How long has he been on Public Mobile? If it's a recent change it could be a porting issue.

All communication with customer support is done through the community so an active plan isn't required to speak to customer service as long as you have an internet connection.

Re: No TEXT or CALLs

FinnSwat — Thu, 16 Jan 2025 19:10:44 GMT

On the usage history page when signed into the website.

Re: No TEXT or CALLs

FinnSwat — Thu, 16 Jan 2025 19:12:05 GMT

On the usage history page

Re: No TEXT or CALLs

FinnSwat — Thu, 16 Jan 2025 19:13:32 GMT

He's been a customer for more than a year - nothing has changed on our side.

Re: No TEXT or CALLs

slusagm — Thu, 16 Jan 2025 19:14:59 GMT

did you try putting the sim on another phone?