topic Re: Just Subscribed - can't send nor receive texts in Get Support

Just Subscribed - can't send nor receive texts

Charlotte33 — Wed, 15 Jan 2025 05:45:55 GMT

I just subscribed today and now can't send nor receive texts. Please help.

Re: Just Subscribed - can't send nor receive texts

alegator_23 — Wed, 15 Jan 2025 02:46:02 GMT

Hi @Charlotte33 ,

Can you provide more info, like can you make/receive calls ?

Was your number ported properly ?

Did you restart your phone ?

Best,

Re: Just Subscribed - can't send nor receive texts

ORNGNBLK — Wed, 15 Jan 2025 02:48:53 GMT

@Charlotte33 does data and calling work? Try rebooting your phone with a power off and back on cycle. Try resetting your network settings as well, and When all else fails, you can open a ticket using the orange chat bubble and starting a conversation with a CS_Agent. They should be able to reset the network from the backend.

Re: Just Subscribed - can't send nor receive texts

Charlotte333 — Wed, 15 Jan 2025 13:52:16 GMT

None of this work. I opened a ticket yesterday - no response.

Re: Just Subscribed - can't send nor receive texts

Charlotte333 — Wed, 15 Jan 2025 13:55:07 GMT

Hi there,

I can make and receive calls.

It is possible that my number did not port properly. I followed the instructions but I think there was some information that might have been left out of the instructions that could have helped me (such as wait for some more confirmation texts before taking sim card out). As soon as I got the first message about the port, I switched sim cards.

Also, I switched from Chatr without an account number.

I restarted my phone, switched sim cards back, I'm not sure what to do.

Any help is appreciated!

Re: Just Subscribed - can't send nor receive texts

Charlotte333 — Wed, 15 Jan 2025 14:07:07 GMT

I'm about to switch back to Chatr and try to start all over again smh

Re: Just Subscribed - can't send nor receive texts

ORNGNBLK — Wed, 15 Jan 2025 14:22:41 GMT

Please try to send a private message to a CS_agent by clicking below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If its a porting issue, they should be able to finalize it, or put you in touch with the porting team to complete. I hope this helps

Re: Just Subscribed - can't send nor receive texts

Charlotte333 — Wed, 15 Jan 2025 14:45:22 GMT

Thank you - I hope this helps, too. Like I said, I sent a ticket yesterday and haven't heard a word back yet...

Re: Just Subscribed - can't send nor receive texts

ORNGNBLK — Wed, 15 Jan 2025 14:50:28 GMT

When they reply it will be to your community mailbox, so check the top right for the notification on your envelope.

Re: Just Subscribed - can't send nor receive texts

Phil_Adelphus — Wed, 15 Jan 2025 15:19:55 GMT

@Charlotte33 The business hours for customer service are 9 a.m. to 10 p.m. eastern time so depending when you open a ticket it can take a while to get a response.

Just to add that if you don't see an envelope icon indicating your inbox, tap on your avatar to the right of the bell icon to access Messages. The envelope icon seems to be device or resolution dependent, I never see one.

Re: Just Subscribed - can't send nor receive texts

Charlotte333 — Thu, 16 Jan 2025 16:41:54 GMT

Thank you, Everyone. Ticket was replied to and turns out, the system just needed an update 🙂 Appreciate all the help!