topic App Error - Can't log in in Get Support

App Error - Can't log in

Nbhiker2023 — Thu, 16 Jan 2025 23:53:33 GMT

I have been trying to activate a friend's cell phone. We created an account on Public Mobile, activated the SIM card, downloaded the app on his cell phone to finish the activation, but it won't let us log in on the app? We can log in on a computer, but not on the app? It just cycles back to the username and password. We are 100% sure the password is correct as we can log in the computer. HELP!!

Re: App Error - Can't log in

hTideGnow — Thu, 16 Jan 2025 15:39:55 GMT

hi @Nbhiker2023

this is a common problem. you should have started using the app to run through the activation

but support agent can help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage